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Terms of Service

Last updated: June 2026

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the website and services provided by BLY Software Labs FZCO(TRN: 105229594400001), registered at IFZA Business Park, DDP, Building A1, Dubai Silicon Oasis, Dubai, United Arab Emirates (“BLY,” “we,” “us,” or “our”).

By accessing our website or using our services, you confirm that you are at least 18 years of age and that you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Services

BLY Software Labs provides website development, artificial intelligence agent systems, automation pipelines, integrations, and related digital services (“Services”). The specific scope, deliverables, timelines, and fees for each engagement will be set out in a separate statement of work, proposal, or agreement (“Engagement Agreement”) between BLY and the client.

In the event of any conflict between these Terms and an Engagement Agreement, the Engagement Agreement shall prevail.

3. Project Intake and Communications

Submitting a project intake form does not create a binding engagement. It is an inquiry that allows us to evaluate fit and respond with next steps. We will use the information you provide in accordance with our Privacy Policy.

4. Intellectual Property

  • Deliverables: upon full payment for services, we assign to you all intellectual property rights in the custom deliverables created specifically for your engagement, except as otherwise stated in the Engagement Agreement.
  • Pre-existing materials: any tools, libraries, frameworks, methodologies, or code we developed prior to or independently of your engagement remain our intellectual property. We grant you a perpetual, royalty-free license to use such materials solely as part of the deliverables.
  • Third-party components: deliverables may incorporate open-source or third-party components subject to their own licenses. We will identify these components and their applicable licenses upon delivery.
  • Portfolio: we reserve the right to display completed work in our portfolio, case studies, and promotional materials unless otherwise agreed in writing.

5. Client Responsibilities

  • Provide timely access to information, assets, feedback, and approvals necessary for the work.
  • Ensure you have all necessary rights to any content, data, or materials you provide to us.
  • Review and validate all AI-generated outputs, automated processes, and software deliverables before deploying them in your business operations.
  • Comply with all applicable laws and regulations in your use of the deliverables and services.

6. Fees and Payment

Fees and payment terms will be specified in the applicable Engagement Agreement. Unless otherwise agreed:

  • Invoices are due within the period stated on the invoice.
  • Late payments may incur interest at the rate permitted by applicable law.
  • We reserve the right to suspend services for accounts that are more than 30 days overdue.

7. Confidentiality

Each party agrees to maintain the confidentiality of any non-public information disclosed by the other party in connection with the engagement. This obligation survives termination of the engagement for a period of three (3) years. Confidential information does not include information that is or becomes publicly available through no fault of the receiving party.

8. Limitation of Liability

8.1 No Guarantee of Specific Results.

BLY does not and cannot guarantee specific business outcomes, including but not limited to: revenue increases, lead generation volumes, conversion rates, search engine rankings, website traffic, cost savings, or any other performance metrics. Results depend on numerous factors outside our control, including market conditions, client execution, and third-party platform changes.

8.2 AI Systems and Outputs.

Our AI agent systems, automations, integrations, and software outputs may not be error-free or uninterrupted. AI-generated outputs may be inaccurate, incomplete, or unsuitable for your specific use case without human review. You are solely responsible for reviewing, validating, and approving all AI-generated outputs before relying on them in business, legal, financial, medical, employment, compliance, or other material decisions.

8.3 Services Provided “As Is.”

To the maximum extent permitted by applicable law, all services and deliverables are provided “as is” without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

8.4 Exclusion of Consequential Damages.

To the maximum extent permitted by applicable law, in no event shall BLY Software Labs FZCO be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunity, or cost of substitute services, arising out of or in connection with these Terms or the provision of services, whether based on contract, tort (including negligence), strict liability, or any other legal theory, even if advised of the possibility of such damages.

8.5 Cap on Liability.

To the maximum extent permitted by applicable law, BLY Software Labs FZCO’s total aggregate liability arising out of or in connection with these Terms or the provision of services shall not exceed the total amount paid by the client to BLY for the specific services giving rise to the claim during the six (6) months immediately preceding the event giving rise to the claim.

8.6 Essential Purpose.

The limitations and exclusions in this section apply even if any remedy fails of its essential purpose and represent the parties’ agreed allocation of risk.

9. Indemnification

You agree to indemnify, defend, and hold harmless BLY Software Labs FZCO, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

  • Your breach of these Terms.
  • Your use of the services or deliverables in violation of applicable law.
  • Your failure to review, validate, or obtain appropriate approvals for AI-generated outputs before deployment.

10. Termination

Either party may terminate an engagement in accordance with the termination provisions set out in the applicable Engagement Agreement. In the absence of such provisions, either party may terminate upon 30 days’ written notice. Upon termination, you must pay all fees due for services rendered up to the date of termination.

11. Dispute Resolution and Governing Law

Governing Law: These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the United Arab Emirates and, where applicable, the laws of Dubai.

Jurisdiction: Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by the courts of the Dubai International Financial Centre (DIFC Courts). If, for any reason, the DIFC Courts do not have or decline jurisdiction, the dispute shall be submitted to the competent courts of Dubai, United Arab Emirates.

Negotiation Period: Before initiating proceedings, the parties agree to attempt to resolve the dispute through good-faith negotiations for a period of 30 days.

12. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.

13. Contact

For questions about these Terms, please contact us:
[email protected]
BLY Software Labs FZCO
IFZA Business Park, DDP, Building A1
Dubai Silicon Oasis, Dubai, United Arab Emirates